Postage & Returns

Postage & Delivery Times:

We will attend to all orders within two (2) working days of placement and subsequent clearance of payment. Our estimated delivery time is dependant upon the postage method chosen when completing your purchase and can be affected by the Mail service both nationally and internationally, for which the Company can accept no responsibility.

UNITED KINGDOM postage (delivery times)

1 to 6 Shirts - Royal Mail 1st Class Mail - £2.50 (1 to 3 working days)

1 to 6 Shirts - Royal Mail 1st Class Recorded Mail (Tracked) - £3.50 (1 to 3 working days)

1 to 6 Shirts - Royal Mail Special Delivery Mail (Tracked) - £6.50 (1 to 2 working days)

EUROPE postage (delivery times)

1 to 6 Shirts - Royal Mail Airmail - £3.50 (4 to 7 working days)

1 to 6 Shirts - Royal Mail International Signed For Mail (Tracked) - £7.99 (4 to 7 working days)

REST OF THE WORLD postage (delivery times)

1 to 6 Shirts - Royal Mail Airmail - £5.00 (5 to 9 working days)

1 to 6 Shirts - Royal Mail International Signed For Mail (Tracked) - £9.99 (5 to 9 working days)

Important Information:

All tracked mail will require a signature on delivery. Items posted by this method are insured for the value of the item cost price therefore should it be lost you will be fully covered.

Items that are sent by 1st Class Mail (UK) or Airmail (Europe & Rest of World) are not insured and therefore should they be lost in the transition then it is not possible to recover the purchase cost, therefore we strongly recommend that you select a tracked mail service.

Postage Compensation:

Retro World Football Shirts will provide compensation for missing, lost or misplaced postage for items bought from our website subject to the following postage method being selected and paid for at checkout:

United Kingdom

  • Royal Mail 1st Class Recorded Delivery (compensation up to £46.00)
  • Royal Mail Special Delivery Mail (compensation up to £500.00)

Europe

  • Royal Mail International Signed For Mail (compensation up to purchase value)

Rest Of The World

  • Royal Mail International Signed For Mail (compensation up to purchase value)

We therefore strongly recommend that you select a tracked postage service at checkout to take advantage of the compensation protection offered.

Custom & Import Charges:

Charges for import and customs duties are charges once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control on these charges and cannot advise you what the cost would be.

Cancellations & Returns:

You can cancel your contract at any time up to 7 working days after the day of delivery. To do this, please email info@retroworldfootballshirts.co.uk or write to us at Retro World Football Shirts, 31 Bell Gardens, Perth, PH2 0TD. You do not have to give any reason for cancellation however, a brief explanation will help us to improve the service we offer to customers in the future.

If you cancel you must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage. If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

This cancellation policy does not affect your legal rights - for example, if goods are faulty or misdescribed.